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Security guards should be trained in de-escalation language and assertive communication because these skills are crucial for effectively managing potentially volatile situations. De-escalation techniques focus on calming down individuals who may be agitated or confrontational, allowing the security personnel to diffuse tension without resorting to physical force. This can involve using a calm tone, active listening, and empathetic phrases that acknowledge the other person's feelings, ultimately reducing the likelihood of conflict.

Assertive communication is equally important as it enables security guards to convey their instructions clearly and confidently while maintaining respect for the individuals involved. This approach helps establish authority without being aggressive, which is vital in ensuring that order is maintained while promoting a safe environment.

Other skill sets such as persuasive language techniques, formal presentation skills, and casual conversation skills, while useful in certain contexts, do not directly address the immediate needs and challenges faced by security personnel in their line of work. Stressing the combination of de-escalation and assertive communication equips security guards with the necessary tools to handle a variety of situations effectively.